Creating your Submission

Submitting through our sample submission portal (or SAP for Nestlé factories when possible) is the preferred submission for both microbiology and chemistry testing. The portal includes most microbiology and chemistry tests offered by NQAC Dublin. If the testing option you need is not available, contact our Customer Service team for assistance.

This submission option has a direct connection to our system to register your request and allows the option to provide special instructions and target levels. This helps to avoid manual data entry and transcription errors.

Once submitted, you will receive an email that includes the packing list and sample labels. Please include a printed copy of the packing list with your shipment. The sample labels can be printed on Avery 8163 labels and should be attached to your samples before shipping.

If you have not previously submitted, you will first need to register to access the portal.

If you would like a walk-through on how to use the online portal, please view the below linked submission help guide video.

Selecting Testing

NQAC offers a wide range of chemistry and microbiology analyses.  Our Chemistry tests focus on release work and the turnaround time begins the day of receipt. All core microbiology testing is considered high priority, and testing starts within 24 hours of receipt.

Our NQAC Dublin Analysis Portfolio will provide additional information on our testing offerings. Not sure which method to choose or can’t find the method you are looking for? Contact us! Our technical experts and Customer Services teams are here to help.

Chemistry Rush or Routine?

Rush testing is available for most Chemistry methods for 2x’s the list price of the test and receive priority over the Routine submissions.

Submitting Samples

Box or package samples with appropriate ice packs/packing material to prevent loss of sample integrity during shipment. In the shipment, include all the appropriate submission documentation.  Below are tips to prevent deviations and possible delays in testing.

*If sending multiple submission forms in the same box, please try to keep the submission form with the appropriate sample set.  This will help our processing teams sort your samples to prepare for testing faster.

Samples are received at NQAC Dublin Monday through Sunday except certain holidays.

Ship samples to: Nestlé QA Center, 6625 Eiterman Road Dublin, Ohio USA 43016

Following Up

Need to check on the status of a sample? Check your emails for a “Received Notification”. This email will list the estimated report date for your submission.

You are also able to check the status of your submission on your user dashboard in the online submission portal by clicking on the submission order number.

If you want to learn more about the features available in our user dashboard, we have a Submission Help Guide video available that goes through this information.

Receiving Results

Results are sent in .pdf format to the requested recipients. Excel data extracts are also available by request or can be assigned on your ID. Invoices are emailed after results are reported.

Seeing emails, but no attachments? Contact your local IT/IS Dept. to investigate firewall security options.  If you need further assistance, contact nqacdublincustomerservice@us.nestle.com.

You are also able to download the report for your submission on your user dashboard in the online submission portal by clicking on the submission order number and then “Download COA”